IMPORTANT
Deleting your Pocket Retainer account and canceling an Apple App Store or Google Play subscription are separate actions. Deleting the account does not automatically stop marketplace billing. If you have an active subscription, cancel it through the marketplace subscription settings if you do not want it to renew.
1. HOW TO REQUEST ACCOUNT DELETION
In the App or Webpage
You may request deletion of your Pocket Retainer account using the account-deletion control available in the app or through our account-deletion webpage.
Account Deletion Webpage
Account deletion webpage: https://pocketretainer.com/delete-account/
2. WHAT ACCOUNT DELETION DOES
After we verify and process a valid deletion request, we delete or de-identify server-side personal information associated with the account that is not required to be retained for legal, transaction, security, fraud-prevention, dispute, backup, or other legitimate purposes permitted by law. Deletion is intended to end the Pocket Retainer account relationship. Once deletion is completed, account settings, server-side account associations, trusted-device/session records not subject to lawful retention, and other eligible account information may no longer be recoverable.
3. SUBSCRIPTION CANCELLATION IS SEPARATE
Manage Your Subscription
Deleting a Pocket Retainer account does not itself cancel a subscription purchased through Apple, Google, or another marketplace because the marketplace controls billing and renewal. To prevent future renewal charges, cancel your subscription through the subscription-management controls of the marketplace where you purchased it. Marketplace transaction and billing records are controlled by the marketplace under its own terms and retention obligations.
4. LOCALLY STORED VAULT CONTENT
Some Pocket Retainer content may be stored locally on your device. Account deletion does not necessarily erase every locally stored file, exported copy, shared copy, device backup, photo-library item, downloaded document, or file you previously saved outside the Pocket Retainer account. Before deleting your account, export any content you want to keep. After deletion, remove any remaining local app data or exported copies from your device if you also want those local copies deleted. Device backups and third-party storage are controlled by the applicable device or service provider.
5. CONTENT TRANSMITTED OR SHARED THROUGH A FEATURE
If you previously shared, exported, emailed, downloaded, or otherwise transmitted content to another person or third-party service, deleting your Pocket Retainer account does not require that independent recipient to delete its copy. You must contact the recipient or service directly where appropriate.
6. INFORMATION WE MAY RETAIN
We may retain limited information after deletion where reasonably necessary or required for:
Retention Categories:
Financial, subscription, transaction, tax, accounting, and audit records.
Fraud prevention, security investigations, credential-sharing investigations, abuse prevention, and protection of users or systems.
Compliance with law, court orders, legal process, regulatory requirements, or lawful government requests.
Resolving disputes, enforcing agreements, defending legal claims, or documenting consent and policy acceptance.
Backup and disaster-recovery systems for a limited period until data is overwritten or deleted in the normal backup cycle.
De-identified or aggregated information that no longer reasonably identifies you.
7. SECURITY AND TRUSTED-DEVICE RECORDS
Trusted-device, session, IP/network, authentication, and security-event records associated with your account are generally deleted or de-identified when no longer needed. Certain security records may be retained for a limited period where reasonably necessary to prevent fraud, investigate account abuse, respond to security incidents, resolve disputes, or comply with law. Retained security information is not used to reactivate a deleted Pocket Retainer account or to continue providing subscription access after deletion.
8. DELETION TIMING
Processing Time:
We begin processing verified deletion requests promptly. Active account data is generally deleted or de-identified within 30 days after a valid request is verified, unless a longer period is reasonably necessary due to technical complexity, legal obligations, security investigations, dispute holds, or other lawful exceptions. Residual copies may remain temporarily in backups or logs until overwritten or deleted under normal retention schedules.
9. VERIFICATION AND PROTECTION AGAINST UNAUTHORIZED DELETION
Because account deletion is permanent, we may require reasonable authentication or identity verification before processing a request. This protects users against unauthorized deletion by someone who obtained credentials or temporary access to an account. If a deletion request is submitted from an unrecognized device or during suspicious account activity, additional verification may be required.
10. WHAT HAPPENS TO YOUR SUBSCRIPTION ENTITLEMENT
Once a Pocket Retainer account is deleted, the app may no longer be able to associate that deleted account with an existing subscription entitlement. If you continue paying through an app marketplace after deleting the account, you may need to create or authenticate an account and complete purchase-restoration steps allowed by the marketplace and Pocket Retainer security rules. Deleting an account is not a method for transferring a subscription entitlement to another person or unrelated account.
11. PRIVACY RIGHTS REQUESTS
A deletion request under this Policy may also constitute a privacy deletion request under applicable law. Legal exceptions may allow or require us to retain certain information. For other privacy rights, review the Privacy Policy, California Privacy Rights Notice, and International Privacy Notice.
12. CHANGES TO THIS POLICY
We may update this Policy when deletion methods, retention practices, marketplace requirements, or applicable law change. The effective date above identifies the current version.
CONTACT US
Technolygy LLC d/b/a Pocket Retainer® 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States
Contact Information & Links:
Website: https://www.PocketRetainer.com
Support@PocketRetainer.com
Support@Technolygy.com